Customers Care About Commercial Cleaning - Office Cleaning

Do Customers Care if Your Store / Office Cleaning Is Not Up To Par?

How The Right Office Cleaning Company Can Contribute To You Bottom Line

Running a business is not easy.  You need the right location, competitive products and customers.  If your business isn’t getting customers, you’re not going to be in business for long.

How Do You Get Customers?

Do you advertise?  Do you count on referrals from past customers?  Or, do you go out and find customers?

In any case, it’s not easy to find people who would become customers.  It costs money, time, or both.

Once you find someone who might become your customer, they may have to come to your store or office.  Think of all the resources you put out to get a potential customer to this point.

Now, the customer is at the point where they are supposed to look at your product or service and decide if they want to do business with you.

What Is The Customer Thinking?

Studies have shown the most important factor for customers is quality service – 68% of consumers say they decided never to visit a business again because of poor customer service.

The next most important thing for customers is organization – 53% of consumers who couldn’t find what they were looking for the first time won’t come back to try again.

The third most important factor for customer retention is cleanliness – 32% of consumers will not do business with a company if it is dirty inside or out.

If your storefront is not clean, on an emotional level, maybe not even on a conscious level, the customer has already decided not to do business with you.

On the other hand, if your storefront looks great, the customer is automatically more inclined to do business with you.

Same thing goes for the inside of your store or office.  If the inside of your office looks clean and organized, the prospective customer is already in the mood to say yes rather than no.

Any presentation you make in a clean environment is more likely to get a yes.

Your presentation materials need to be organized.  Everything else needs to be clutter-free and well presented.

You have already lost points if there are any stains on the carpet or if your hardwood floor needs polishing.  Your image as the “perfect choice for me” has declined in the customer’s mind.

If there is visible dust, consider that you have seriously lost credibility.  On the other hand, if the customer puts their hand on something and their hand comes out dirty, you are going to have to be an amazing presenter to get the deal.

When you have finally gotten your customer to the point where they are thinking of doing business with you, do you want to take a chance of turning off your prospect by not having the cleanest store or office possible?

Start With A Clean Storefront

Keeping your storefront clean will improve the experience of all of your customers. When a potential customer approaches your storefront, he or she will immediately notice whether it is immaculately clean or dingy and dirty. A clean storefront is likely to help a customer relax, and may even increase his or her chances of making a retail purchase.

De-Clutter Your Lobby And Meeting Room And Make Them Sparkle!

In 2011, researchers at Princeton University found that clutter can actually make it more difficult to focus on a particular task. Specifically, they found that the visual cortex can be overwhelmed by task-irrelevant objects, making it harder to allocate attention and complete tasks efficiently.

Make The Washrooms Perfectly Clean And Odour-Free

If the women’s restroom is not up to her standards she will NEVER come back to your store. Remember, women control 85% of all discretionary dollars spent in the US. Men like clean surroundings too but because of the “macho” syndrome seldom respond if the conditions are less than sanitary.

Cleanliness is one of the main foundation of operating a successful business.  Unfortunately, it is one of those things that no one in the company usually has time for.

A professional office cleaning company can be a real asset for your business.  It will create the environment so your customers feel more confident in doing business with you.

Evergreen Building Maintenance has been in the commercial office cleaning business for over 30 years.  We understand how important image is for your business success.

Call now for a quote on daily or weekly office cleaning services for your company:  1-855-824-8450 or 250-869-5165.

You’ll find our commercial office cleaning rates to be very competitive among commercial janitorial maintenance companies.

We also offer a full office building cleaning service.

How Office Cleaning Can Boost Productivity

Proper office cleaning techniques can have a huge impact on productivity.  On average, employees lose nine days of work every year due to sickness.  In addition, consider the days people are feeling drained and starting to get sick, but still come to work.

Some of this can definitely be avoided by making sure the office cleaning staff know where to clean and use Eco-friendly cleaning materials.

  • A typical office keyboard is a great place for bacteria to grow and propagate. Studies have shown that a computer keyboard can carry up to 7,500 bacteria at any given time.
  • Viruses such as the flu can linger on unclean surfaces such as work desks, door knobs, photocopiers and other shared electronic equipment for 24 hours.
  • 60% of absences from work illnesses are contracted from dirty equipment in the office such as e-coli, staph and bacteria.
  • A whopping 25,127 germs per square inch found on just a telephone.

The Unseen But Real Benefit Of A Clean Office Environment

Improved morale.

Employees in a clean working environment are naturally likely to be happier than those in untidy environments.  You can’t measure it, but you know it’s real:  employees who are happy in their work are likely to get more done than those who dislike their job.  A smelly, unclean office environment can contribute to a feeling of tension among employees.  A spick and span office environment can go a long way to keeping people feeling more relaxed, focused and positive.

Provide Better Business Environment through Improved Air Quality

The joy of clean, fresh smelling air in the office environment can’t be overstated.  People naturally feel more alert and focused.

Cleaner air at your business can create a safer, more enjoyable work environment for your employees and a superior experience for your customers.

Fresh, clean air has been shown to boost workplace productivity by as much as 10%.

Green building owners can promote these and other environmental benefits to prospective tenants to add value to real estate.

Cleaner air created by carpet cleaning, floor cleaning, furniture cleaning as well as surface cleaning where people aggregate can improve air quality by as much as 99 percent.

This type of cleaning removes:

  • Volatile organic compounds (VOCs)
  • Mold
  • Bacteria
  • Allergens

Studies have shown that these pollutants create a wide variety of unhealthy symptoms that rob people of their health and thus their productivity at work.

Evergreen Building Maintenance provides experienced office cleaning teams who have been trained to use the latest Eco-friendly cleaning products and machinery that help create a healthy environment at work.

     Give us a call for a free, confidential quote for daily or weekly office cleaning:   1-888-559-6870 or 250-999-2796

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How Often Should Your Office Janitorial Company Clean Cubicle Walls?

It’s normal for an office janitorial company to clean walls, floors, and windows, but quite often, cubicle walls get forgotten.

Over time, cubicle walls get scuffed up and unsightly.  If they are made of fabric, cubicle walls become a breeding ground for bacteria, germs, and viruses.

One thing you might not have thought of is dust mites.  People associate dust mites with germs that grow in your bedding where they thrive on consuming dead skin cells.

Dead dust mites, their body parts, and fecal matter are known to cause allergies, asthma, headaches, runny nose, trouble breathing, watery and itchy eyes, sneezing, and other immunological health problems.

Unfortunately, dust mites often travel from the home to your office.  Ever notice one of the main causes of people taking sick days off is allergic reactions, colds, and viruses?

Dust mites arrive at work with your staff and make their home in the carpet, upholstered furniture, and fabric cubicle walls.  Combined with other germs and allergens, cubicle walls become a major source of the spread of disease in your work environment.

Along with causing health problems, cubicle walls can become very dusty and smelly.  This definitely does not contribute to a happy working environment.

Hands and fingers crusted with dirt could also leave stains and spots on cubicle walls… and leave the guests in your office with a bad impression about your company.

While walls and floors are important to clean, it is even more important to Refresh cubicle walls and eliminate the spots.

Getting your commercial janitorial company to vacuum cubicle walls on a regular basis is a must.  Vacuuming walls takes time, but it’s a must if you want to have clean air and a healthy working environment.

Since fabric cubicle walls get stained easily, make sure your office janitorial company often takes the time to look for and remove stains.

After they vacuum cubicle walls and remove stains the cleaning company should disinfect all surfaces thoroughly.

Dirty, dusty, smelly cubicle walls spread germs throughout the office, so when it comes to disinfecting, all surfaces should be disinfected often in an office with fabric cubicles.

Commercial janitorial companies often like to cut costs by buying the cheapest chemicals for the job.  This is not a good idea, especially in an office with fabric cubicle walls.

Evergreen Building Maintenance uses the best environmentally friendly chemicals for all cleaning.  They not only disinfect all surfaces, but because of the “green” cleaning solutions, your staff likely won’t have allergic reactions to the cleaning chemicals either!

Call now for a quote for professional daily or weekly office janitorial services: 1-855-824-8450 or 250-869-5165

Kelowna Janitorial Services – Get Consistently Great Cubicles And Walls! Best Office Cleaning.

Customer Service Satisfaction Level High

How The Right Commercial Cleaning Company Can Give You A Competitive Edge

A clean and well maintained business is part of a strategy for providing top notch customer service.

We live in a very competitive world now.  It takes a time, energy and money to attract customers.  The next challenge is to keep them.  You don’t get a second chance to make a first impression.

When a client visits your facility they expect a certain standard of décor and cleanliness.  All it takes is a small sign of lack of care and a client can get turned off.

Having The Right Decor Is Not Enough

Yes, you can have the best furnishings, design and artwork, but if there is even a little bit of trash on the floor, the building doesn’t smell right or if the carpet has stains, your client will become uncomfortable.  That might be enough for them to start looking for another place to spend their money.

If a client visits the lobby in your office and sees a nice, clean environment, they get a good feeling about your company.  When they visit your office or the boardroom and it is perfectly clean, organized and well maintained they gain confidence in doing business with you.  All this happens on a subconscious level even before they know the details of what you are offering.

Choosing The Right Commercial Cleaning Service

Of course, you know all this.  It’s not news to you.  However, when was the last time you felt your cleaning company really ‘got’ how important this is for your success?  Does your commercial cleaning company really “care”?  Do they go out of their way to notice what needs cleaning and just take care of it?  Or, do they keep hoping that you won’t notice and get defensive when you bring it up?

Just as an unclean environment tells your clients you are not a true “professional”, when a cleaning company constantly needs to be monitored, that’s not professionalism either.

In order for you to put your best foot forward for you clients, you need a commercial janitorial company that cares enough to proactively take care of the cleaning without you having to monitor the small day-to-day details.

When clients see that you pay attention to even the small details of cleanliness they understand that you truly value their business.

Things Your Commercial Janitorial Service Should Automatically Take Care Of

Pay attention to the areas where the customers spend their time. The upholstered furniture in waiting areas should be spotless.  Leather surfaces should be squeaky clean.  Metal should be shiny, with no blemishes or rust.  Countertops need to be cleaned and sanitized often.  Drapes, windows and blinds need to be dusted, often.  Hardwood floors should be polished.  Carpet should always be completely spotless.

These are minimum expectations.

When a professional cleaning crew gets familiar with your office or building, they will notice many small and potentially big problems on a day-to-day level.  They will handle anything that needs to be taken care of automatically.  If there are expenses involved they will run it by you, but you will never have to worry about not looking good for your clients.

Daily Or Weekly Cleaning Service

Depending on your needs, a daily or weekly cleaning contract gives a professional commercial cleaning company the ability to get to know your facility and your needs.

Evergreen Building Maintenance has been in business for over 30 years.  We specialize in providing daily and weekly cleaning for offices, office buildings, retail shopping malls, medical offices and more.

If you want to work with a commercial janitorial service that is willing to “partner” with you in making your business look its best, give us a call: 1-888-559-6870 or 250-999-2796.

Our Kelowna commercial cleaning services give you a competitive edge!

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How The Right Commercial Janitorial Services Company Can Increase Profits And Decrease Expenses

Facility managers are under constant pressure to reduce costs even though real costs of managing a facility keep increasing. So, how do you perform to excellence when your budget may not be what you want?

Among the expenses you manage, the cost of a commercial janitorial services company can add up pretty quickly. If you scale back their services, you could end up with a dirty facility. That’s not going to be acceptable for anyone.

So what do you do? How do you maintain the clean, fresh environment that motivates clients to buy and staff to think clearly?

Here are some ideas you can take to the bank:

Use “Smart” Cleaning Strategies

The first thing to do is to involve your commercial janitorial services company and simply ask them “how can we maintain our high cleaning standards and reduce expenses”?

You’ll be surprised at the practical answers you will get. Your commercial cleaning company understands the pressures you face every day.  Although they won’t be willing to provide the same amount of work for less money, they will be eager to help because they want to keep the contract.

The people who deal with the nitty-gritty details of keeping your facility clean know where there is waste of time and resources. Study your facility with them and analyze where you can reduce expenses.

Look at each cleaning zone and your specifications list.  See if you can find areas that get less wear and tear but are thoroughly cleaned every day.  You might only need a thorough cleaning once a month.  Maybe some rooms are heavily used once a week but not in between.  Look at areas that would be fine if they were cleaned on alternate days. You’ll be surprised how much money you can save simply by reducing the labour cost of commercial janitorial services.

Just be careful to not slash services without discussing them with your cleaning contractor.  Some services definitely should not be reduced like entryway cleaning and washrooms.

Save Money With The Right Chemicals, Tools, And Equipment

Your janitorial budget depends on the amount of time the cleaning company spends on your facility.  By using the most up-to-date tools and equipment they will be able to provide a high standard of cleaning in less time.

When you sign up a new commercial janitorial services company or at contract renewal time, specify that you want them to use the latest technology that is appropriate for your facility.  Also, specify that you expect their equipment to always be functioning at top levels and that they will replace equipment that is over a certain age.

While the commercial janitorial services company will want to keep using their “perfectly good” equipment even if it is decreasing inefficiency, you know it takes them longer to achieve the same clean if their equipment is wearing out.  This is costing you money in labour costs, so you have a right to specify that they use the best technology available to do the job.

The latest equipment will also save you money on water, chemicals, and energy.  Make sure they are using the most cost-efficient chemicals and tools to do the job.

Consider A High Staff Turnover As A Source Of Excess Expenses

If a commercial janitorial services company has a high staff turnover rate it means there is something going on with the management.  Are they treating their workers properly?  Will poor treatment of their workers spill over into poor quality work?

Cleaning staff becomes more efficient the longer they are in the job and the longer they have been cleaning your facility.  If you keep seeing new cleaning staff you know their efficiency is likely to be down.  They will need to spend more time and are likely to use up more chemicals and produce are lower quality of cleaning.  Some staff turnover is natural, but if it becomes excessive, have a chat with your commercial cleaning services contractor.

Ensure The Cleaning Company Staff Provides Quality Health And Safety Training

Worker’s Compensation costs add up quickly.  If your janitorial cleaning company staff keeps getting into accidents or breaking things this cost will be factored into the quote you get for the service.

Also, if the commercial cleaning company doesn’t enforce the use of safety procedures like warning signs when the floor is wet, you could have claims from people having accidents.  This not only costs you money, but it also affects the reputation of your company.

Communicate clearly with your commercial janitorial cleaning company that you expect their staff to be thoroughly trained in safety procedures affecting the cleaning staff as well as the people using the facility.

Evergreen Building Maintenance will work with you to maximize your cleaning on a limited budget.

If you are looking for a commercial janitorial services company, give us a call for a free, confidential quote:   1-888-559-6870 or 250-999-2796

Kelowna Janitorial Services – Let Us Help You Increase Profits And Decrease Expenses!

Commercial cleaning services company

Should You Be Concerned If Your Commercial Cleaning Services Company Is Slow In Getting Back to You?

Hiring a reliable commercial cleaning services company is a bottom line issue.

When you hire a commercial janitorial company you expect they will do a good job consistently and without the need for supervision by you.

Commercial cleaning is a specialization.  A “professional” commercial cleaning services company means they know what they are doing.  On the other hand, especially when you are just getting started, they may miss some things from time to time.  That’s where it’s important to have feedback systems in place.

When you do an inspection of the commercial janitorial company’s work you may find some things that need improvement…so you send an email to your contact in the company.  What does it mean if they don’t get back to you right away?

It may mean nothing.  Maybe they just missed your email or were a little delayed in responding.  On the other hand, if this happens over and over again, I bet you are also getting substandard cleaning in your facility.

While not responding right away may not be a “sign” of poor work, it is certainly not a “sign” of a company that is on the ball.  Sometimes, a larger company will have a janitorial team and team manager and it may take a little time to get the message from the office to the manager.

On the other hand, if the janitorial cleaning company really is “professional”, then you should have a direct line to the cleaning team manager that is in charge of your facility.

If your commercial cleaning services company continues to be unresponsive or slow in responding, it might be a good idea to start looking for a replacement.

Unresponsiveness means the facility is likely not being cleaned to your standards and they are not willing to bring up their standards to meet your requirements.

Sure, mistakes happen, issues come up but if your commercial janitorial services company isn’t rectifying them quickly, your building maintenance will suffer.

This puts you in the unenviable position of either learning to live with substandard janitorial services or micromanaging your janitorial company’s people.

Why You Shouldn’t Accept Substandard Commercial Janitorial Services

A good office or company ensures that workplace is comfortable, especially if there is lots of pressure to deal with or if your business involves countless transactions.

Clean Offices Are More Inviting To Customers

If your office is dirty, disorganized, or always short on paper towels in the bathroom it doesn’t leave a good impression in your customers.

More Customers Are Likely To Visit A Sparkling Clean Environment

People equate the way your business operates with the way the office looks. If your facility is shiny clean, bathrooms are sanitary and well-stocked with paper towels and soap, if the building looks organized, and running efficiently…they will think that your company is also organized, efficient

Clean Offices Need Fewer Equipment Replacements

Having a lot of dust in the air can actually make your electronic equipment wear down faster.  Computers, printers and other electronic equipment is likely to last longer.

Janitorial Services Clean Offices Are Productive Offices

Many studies have proven that people are more productive in a clean environment.  They work better and focus better if the environment is orderly and clutter-free.  When an office is clean and tidy there is less stress in the office.  It is much easier for employees to focus on what they need to be doing.    [[[[  ]]]]

A Reliable Commercial Cleaning Services Company Affects Your Bottom Line

You’ll earn more revenue by attracting more customers; you’ll spend less by extending the life of your equipment, and your team will work more efficiently in a clean environment.

Call now for a quote from a professional commercial cleaning services company: 1-855-824-8450 or 250-869-5165

We promise our Kelowna commercial cleaning manager will get back to you promptly!

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How To Have More Control Over Costs In Commercial Janitorial Services

Good commercial janitorial services companies will want you to be comfortable with their pricing.  They know, if you feel like you are spending too much, you will not keep them around for long.

From the point of view of the commercial janitorial services company, it takes extra resources to get set up and into a routine when they get a new contract.  The supervisor needs to spend more time understanding your needs, staff needs to be scheduled and trained, a plan needs to be put into place, and so on.

Once the up-front effort / expense has been taken care of, maintaining the crew and making sure things keep going well, is less effort.

If you decide to find another commercial janitorial company within a few months into the contract, everyone loses money and time.

It’s better from the commercial cleaning company’s point of view to discuss everything in advance so both parties have a common understanding of what is expected at the given pricing.

A Clear Commercial Janitorial Services Quote Should Include:

  1. Cost of labour – how many employees will they need to do the job properly, so you are happy with the work?
  2. They also need to know in advance, if the work requires specialized personnel. Typically, specialized workers will get paid more, so that has to be factored into the pricing quote.
  3. Cost of equipment – depending on the size, scope and type of cleaning needed, the janitorial company will need to buy or make available the right cleaning equipment. Will they need to factor in that you have a relatively large facility and they will need to buy new equipment fairly often?Along with having the right equipment comes training.  Will they need to budget extra time and resources to train their staff so they can be effective in your setup?If the commercial janitorial services company is aware of the challenges, they can prepare for it by building the costs into their quote.If they run out of money or if there isn’t enough money to satisfy the business requirements of the cleaning company, they may be tempted to cut corners.  This is not good for your business.It’s better to get a realistic quote from the commercial cleaning company, up-front, rather than run into difficulties later on.
  4. Insurance, taxes, benefits, management – these are also major expenses for any commercial janitorial services company. If you give them enough information to estimate their costs you will get a more clear quote.Make sure you give the same information to each company that does the quote for you.  That’s how you compare value vs. price.
  5. Employee benefits – if a cleaning company offers employee benefits, it means they are used to employees staying with the company for long periods. It is best to avoid cleaning companies that have high turnover.  High turnover means employees have less experience, they are likely to do inferior work, they are likely to waste more supplies and cause damage through mistakes.It is a good sign if the janitorial company provides a good benefits package for their employees.
  6. Direct costs – you need to let the commercial cleaning company know what quality of supplies you want in your facility like toilet paper, paper towels, napkins, etc.They need to tell you what kind of cleaning products they will use.  Some companies are committed to using “green” supplies wherever possible.  Many of these “green” products are less reactive to people with allergies and health conditions.  If there is an extra cost to using these products, you need to know up-front, in the quote.
  7. Management fees – If you have a small office or retail store, it may be ok to have a small, family run janitorial company. However, if you have a fairly large facility you will need a commercial janitorial company that has several different specialists in-house.  You will need a company that has several crews that can respond to different needs, time schedules and circumstances from time to time.In order to manage these teams the commercial cleaning company must have managers.  Managers cost money.  You need to know how many staff they are going to use and how well they will be managed and trained.  It’s important to know who will report to you and be accountable for expenses, security and quality of work.Give your commercial janitorial services company enough information so they can provide a clear pricing structure to address all your cleaning needs.
  8. Profit – For a company to provide a quality service, they need to make a reasonable amount of money as profit. Get detailed quotes and references from several companies.  Find out if they have been in business long enough to understand all the costs they are going to incur in cleaning your facility.  If you have a company with experience that is charging a little less for their profit, you can probably go with them.  It is unlikely they will risk doing lower quality work, for fear of losing their reputation.

Evergreen Building Maintenance will give you a clear quote that you can understand.  Through over 30 years of experience they have learned to gauge the amount and type of work required for many kinds of businesses and buildings.

You can count on an accurate, competitive quote and dedicated teams to deliver a higher standard of cleanliness in your facility.

Call now for a commercial janitorial services quote 1-855-824-8450 or 250-869-5165.

Kelowna Janitorial Services – We’ll Help You Get More Control Over Your Costs!

Commercial janitorial companies White Rock, Chilliwack, Abbotsford, BC

Commercial Janitorial Companies With Low Employee Turnover Provide Higher Value

A high employee turnover in commercial janitorial companies is a warning signal and potentially a security risk for you.

Commercial janitorial companies that treat their employees well tend to keep their employees for a long time.

Long term employees get good at what they do.  They get to know your building and can adjust their cleaning schedule to accommodate high usage periods.

They know what gets dirty or smelly more often.  Instead of you having to point out these kinds of things, long term employees in commercial cleaning companies already know, so:

  • Your building stays cleaner.
  • You get fewer complaints.
  • Your tenants are happy and
  • You have one less thing to worry about.

Commercial Janitorial Companies With Lots Of Familiar Faces Means A More Secure Facility

If you see a constant sea of new faces in your commercial cleaning crew, pay more attention to the situation.  Do they have access to areas with confidential information?  Are they adequately supervised by employees you trust?  Have they all gone through the security clearances properly?

New faces means people you don’t know are accessing your facility.  Familiar faces means you are working with people you know you can trust.

Long-Term Cleaning Company Employees Means Better Safety And Cost Savings

When employees are initially being trained they typically get less done in the same time compared to an experienced employee.  They are also prone to missing responsibilities.  It takes time to get into a routine where janitorial staff accomplish everything they need to, during their shift.

In addition to not being thorough, new employees are more likely to damage equipment and waste supplies.  So, if commercial cleaning companies can’t keep good employees for the long-term, it costs you money and the job is likely not done to your standards.

Excessive employee turnover commercial janitorial company staff reduces the value of what you are getting from your commercial cleaning company.

When A Commercial Janitorial Company Values Its Employees, You Get Better Value

Good management results in better cleaning.

When a company treats its employees well there is good morale in the company.  Janitorial staff take pride in their work.  They go the extra mile to make sure they have done a thorough cleaning.

Well Trained Cleaning Company Employees Are Happier

When a commercial cleaning company trains their employees in new ways of cleaning, new equipment and better, safer cleaning solutions, it shows up in the quality of cleaning.  Better trained employees produce better results in the same time period.  Environmentally safe cleaning products means less worries about health problems for the cleaning staff and for the people using the building.

Employees that are trained more often tend to stay longer because they find their work more interesting.  They feel like they are making more of a contribution.  Both of these are important factors in deciding to stay with the company instead of moving on.  It’s a sign of good management.

The Evergreen Building Maintenance Advantage

  • Evergreen Building Maintenance takes pride in the level of training they provide for their employees.
  • You’ll find many familiar faces year after year.
  • Many of their employees have the highest security clearance.
  • Management closely monitors safety practices and wasted supplies.
  • You can count on a consistent, high standard of cleaning from Evergreen Building Maintenance employees.

Call now for a quote from one of the top janitorial companies in  Canada  1-855-824-8450 or 250-869-5165.

Or, contact us here. for services in Chilliwack, Abbotsford, White Rock BC and more…

Kelowna Janitorial Services – Our Low Employee Turnover Allows Us To Provide Higher Value!

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How The Right Commercial Cleaning Company Can Make Overall Building Maintenance Easier

A commercial cleaning company normally does not get involved in the overall building maintenance of a facility.

But whether your business caters to students in a dorm, office employees, patients in a medical facility, or travelers and guests in a hotel they will form an overall opinion about your company based on their experience of the physical aspects of the facility.

Initially, your customers expect quick and hassle-free parking.  When they enter the building they expect a clean, comfortable, and well-functioning building.  If they don’t get that, their attitude changes.

It’s important to make sure your building maintenance staff is trained to improve customer attitudes and provide great experiences for a long-lasting, positive impression of your company and facility.

When this occurs, they will leave with a positive experience.

Sometimes You Need More Than Just A Commercial Cleaning Company

Does your facility operate like clockwork? If you operate your facility by outsourcing each service to a different company you are going to end up wasting a lot of time.  It takes up valuable time to look for someone you can trust to deliver the standard of service required by your facility.  If you make a quick decision and just go with the most impressive looking sales presentation, you are likely to end up paying a high dollar and still, you may end up disappointed.

Outsourcing individual services to different companies demands more of your time supervising and explaining how your building works.

Consistency is another consideration.  If you have several companies you turn to for various needs, each will have its own staff turnover.  That means the quality of service is not likely to be consistent… then you are back at square one, trying to find a company that can provide the standard of service you require.

Ease Your Building Maintenance Burden With Seamless Care

Think of it this way:  If you hire an established, medium to large, experienced commercial cleaning company they will have much of the building maintenance expertise you will need from time to time.  You may not need building maintenance services every day, but a relatively large commercial cleaning company will have specialists “floating around” in the area that they can pull to provide the services you need.

Since this kind of commercial cleaning company is already working in your facility, their project manager will be familiar with the requirements of your building.  They will be able to orient and train the building maintenance person rather than you getting stuck with that task, when you could be doing other things.

You wouldn’t have to worry about consistency of service because the people looking after your facility will know what you expect.  They have been providing the standard of cleaning that you expect, so they will make sure their building maintenance people perform to that level.

Maybe its window washing, preventive maintenance or commercial handyman services. Or, it could be HVAC repair or light construction. If you already have a good relationship with your commercial cleaning and janitorial services contractor, why not work with them to coordinate other needs within your building? Skip phone calls, hiring, supervising and follow up with multiple service contractors and pass along this part of your business to a company you already have a relationship with that you trust.

Problem solved!

When you hire a commercial cleaning company look for their ability to do a variety of tasks, as a company, even though you won’t need all of their services every day.

Evergreen Building Maintenance has been a leader in the commercial cleaning business in BC and Alberta.  With a full time crew of 156 fully trained personnel and growing; we can provide a wide variety of building maintenance services on an “as needed” basis.  Some of our services include:

  •     Building Maintenance
  •     Commercial Cleaning
  •     Janitorial Services
  •     Property Caretaking
  •     Landscaping Services
  •     Parking Lot Maintenance
  •     Bundled Services
  •     Technology & Innovation

Call now for a free, confidential commercial cleaning and building maintenance quote:   1-888-559-6870 or 250-999-2796

We are a Kelowna commercial cleaning company that can help make overall building maintenance easier!

Heavy traffic, especially in bad weather presents unique challenges for retail store cleaning janitorial service

How To Know If Your Janitorial Cleaning Services Company Can Deliver A Quality Service

It is better to somehow figure out if you are hiring the right commercial cleaning company before you sign the contract.  Here are some ways you can screen out the janitorial sservices cleaning companies that don’t have the experience and expertise to handle the job.

Does Your Janitorial Cleaning Services Company Offer A Clear, Detailed, Transparent Quote?

Are there signs of integrity – upfront? If a janitorial company just gives you a round number for a quote, do they really know what they are quoting?  How will you be able to compare their quote with other quotes you may be getting?  If a janitorial services company does not give you a detailed pricing quote, you should consider that they are not being totally up front with you.

On the other hand, when a commercial janitorial service does give you a detailed cleaning quote with meaningful, transparent breakdowns of their pricing they are saying they have confidence in their ability to deliver what they promise.  Since you have detailed breakdowns of what they will do you have the ability to hold them accountable.  Many companies that don’t have enough experience to handle the job will provide you with a quote, but only a true professional will know the details of what they are getting into.

Look for a commercial janitorial services company that has the proven experience to provide the quality you need to deliver to your staff, tenants, and management.  Only an experienced company can deliver a clearly outlined, detailed, meaningful janitorial services quote.

Do They Have A High Number Of Long-Term Commercial Cleaning Employees?

When a commercial janitorial service company has a high turnover of employees it can increase your costs and even put your security at risk.  If you keep seeing new faces access your facility, how can you keep track of who is actually supposed to be there?

New people need to be trained to do their job quickly and efficiently.  A large turnover of employees means a lot of the time that they should be doing their job is spent learning the ropes.  They spend more time doing the work, making mistakes and missing things, then going back to do it again.  This increases costs for your janitorial cleaning services company…which in turn, increases your costs.  Excessive turnover can reduce the value that you are getting from your commercial cleaning company.

When your janitorial company has a consistent set of employees cleaning your building they get used to their responsibilities and do a more thorough job in less time.  Things don’t get damaged and fewer materials are wasted.

Look for a commercial janitorial services company that can provide cleaning staff that sticks around for the long term.

Commercial Janitorial Company Industry Certifications

Commercial cleaning services certifications mean the company has met a stringent set of requirements that is required to provide a high level of janitorial cleaning services.

When selecting a commercial cleaning company, make sure they have the certifications required to do all the things they will need to do in your facility.

Evergreen Building Maintenance is proud to have qualified for the following certifications:

  • IICRC Carpet Cleaning Certification – The IICRC certifies and develops certifications and standards for inspection, cleaning, and restoration.
  • Ultra-Chem Carpet Cleaning Certification – The CRI Seal of Approval program identifies effective carpet cleaning solutions and equipment that clean carpet right the first time and protect a facility’s carpet investment.
  • Building Service Worker Certificate – The course uses a combination of classroom instruction and practical hands-on experience to train students in:
    Developing Professional Skills
    Chemistry of Cleaning
    General Cleaning
    Carpet and Upholstery Cleaning
    Complete Floor Care
    Special Area and Project Cleaning
    Industrial Kitchen Cleaning
  • Workplace Hazardous Materials Information (WHMIS) Certification – This program provides the working knowledge required to qualify as a building service worker.
  • Green Seal Certification – Green Seal provides science-based environmental certification standards that are credible, transparent and essential to helping manufacturers, purchasers and consumers make responsible choices that positively impact business behavior and improve quality of life.

Call now for a free, confidential quote:   1-855-824-8450 or 250-869-5165.

Kelowna Janitorial Services – We Deliver Consistent, Quality Service. Ask Our Clients – Lots Of References Provided!