Tag Archive for: Kelowna janitorial services

Customer Service Satisfaction Level High

How The Right Commercial Cleaning Company Can Give You A Competitive Edge

/in , , , , , ,

A clean and well maintained business is part of a strategy for providing top notch customer service.

We live in a very competitive world now.  It takes a time, energy and money to attract customers.  The next challenge is to keep them.  You don’t get a second chance to make a first impression.

When a client visits your facility they expect a certain standard of décor and cleanliness.  All it takes is a small sign of lack of care and a client can get turned off.

Having The Right Decor Is Not Enough

Yes, you can have the best furnishings, design and artwork, but if there is even a little bit of trash on the floor, the building doesn’t smell right or if the carpet has stains, your client will become uncomfortable.  That might be enough for them to start looking for another place to spend their money.

If a client visits the lobby in your office and sees a nice, clean environment, they get a good feeling about your company.  When they visit your office or the boardroom and it is perfectly clean, organized and well maintained they gain confidence in doing business with you.  All this happens on a subconscious level even before they know the details of what you are offering.

Choosing The Right Commercial Cleaning Service

Of course, you know all this.  It’s not news to you.  However, when was the last time you felt your cleaning company really ‘got’ how important this is for your success?  Does your commercial cleaning company really “care”?  Do they go out of their way to notice what needs cleaning and just take care of it?  Or, do they keep hoping that you won’t notice and get defensive when you bring it up?

Just as an unclean environment tells your clients you are not a true “professional”, when a cleaning company constantly needs to be monitored, that’s not professionalism either.

In order for you to put your best foot forward for you clients, you need a commercial janitorial company that cares enough to proactively take care of the cleaning without you having to monitor the small day-to-day details.

When clients see that you pay attention to even the small details of cleanliness they understand that you truly value their business.

Things Your Commercial Janitorial Service Should Automatically Take Care Of

Pay attention to the areas where the customers spend their time. The upholstered furniture in waiting areas should be spotless.  Leather surfaces should be squeaky clean.  Metal should be shiny, with no blemishes or rust.  Countertops need to be cleaned and sanitized often.  Drapes, windows and blinds need to be dusted, often.  Hardwood floors should be polished.  Carpet should always be completely spotless.

These are minimum expectations.

When a professional cleaning crew gets familiar with your office or building, they will notice many small and potentially big problems on a day-to-day level.  They will handle anything that needs to be taken care of automatically.  If there are expenses involved they will run it by you, but you will never have to worry about not looking good for your clients.

Daily Or Weekly Cleaning Service

Depending on your needs, a daily or weekly cleaning contract gives a professional commercial cleaning company the ability to get to know your facility and your needs.

Evergreen Building Maintenance has been in business for over 30 years.  We specialize in providing daily and weekly cleaning for offices, office buildings, retail shopping malls, medical offices and more.

If you want to work with a commercial janitorial service that is willing to “partner” with you in making your business look its best, give us a call: 1-888-559-6870 or 250-999-2796.

Our Kelowna commercial cleaning services give you a competitive edge!

Commercial janitorial services company and Commercial cleaning services

How The Right Commercial Janitorial Services Company Can Increase Profits And Decrease Expenses

/in , , , , , ,
Read more
Commercial cleaning services company

Should You Be Concerned If Your Commercial Cleaning Services Company Is Slow In Getting Back to You?

/in , , , , , ,
Read more
Commercial janitorial companies White Rock, Chilliwack, Abbotsford, BC

Advantages Of Working With A Commercial Janitorial Company With A Large Menu Of Services

/in , , , , , ,

A commercial janitorial company can only offer services based on the resources it has access to.  Resources can mean the number of employees available at any given time, their training level, specialized equipment, security clearance and more.

Most commercial cleaning companies only offer basic services for their clients.  If you have additional requirements you will have to send out an RFP, make phone calls, get quotes from several places, compare quotes and hopefully select the right company for the job.

As a facility manager you have a lot of responsibilities.  Any time you put into sourcing services means taking away time from something else.  Why not consider hiring one company that you know has a large variety of clients and all the in-house expertise you would ever need?

You already know that they provide a high standard of service and their prices are reasonable.  Anytime you need a non-basic service you can simply add that task to their weekly, monthly or daily duties.

Think of all the time and trouble you will save.  A large commercial cleaning services company with a variety of clients will have specialized, trained employees for anything you want to have done.  They will also have the right equipment to for the job.  If your task involves security clearance, they will have that also…already in place, without delay!

Having a working relationship with someone you trust goes a long way toward saving money, preventing accidents and most of all, your peace of mind.  You know the work will get done, on time, on budget and to a high standard.

Commercial Janitorial Company Services You Don’t Need Every Day Can Include:

  • Professional window cleaning
  • Floor stripping and waxing
  • Steam cleaning of carpets
  • Steam extraction upholstery cleaning
  • Stain removal
  • Snow removal
  • Ice removal
  • Parking lot litter removal and sweeping
  • Extra staff for emergency situations
  • Polishing stainless steel and metal surfaces
  • Cold and hot pressure washing
  • HVAC repair
  • Light construction jobs
  • Handyman services
  • Preventive maintenance

Evergreen Building Maintenance has over 30 years’ commercial janitorial services experience working with all kinds of businesses, both large and small.  Our clients include individual offices as well as entire office towers.  We serve individual retail shops as well as large shopping centres with hundreds of stores.  From the point of view of security clearance, our cleaning teams work in police stations, banks and government offices that require strict security certifications.

If you have an emergency situation, as our client, we will make sure you have enough cleaning staff available to handle any unforeseen circumstances.  On the other hand, if you have a special event coming up, we can easily provide extra staff for any time of day or night.

You can count on us to have the specific expertise you need, in-house.  You won’t have to spend your valuable time running around getting quotes.

Call now for a commercial cleaning quote from a company that offers a high standard of basic cleaning PLUS any other janitorial services you might need: 1-855-824-8450 or 250-869-5165.

Kelowna Janitorial Services – We Offer A Large Menu Of Services For Your Convenience!

Kelowna Commercial Cleaning Services – Specializing In Daily And Weekly Cleaning Services

 

Commercial office cleaning company contracts 18 story office tower

How to See Through The Hype And Hire A Reliable Commercial Office Cleaning Company

/in , , , , , ,

How Not To Hire The Wrong Commercial Office Cleaning Company

You want to hire the best commercial cleaning service, but how do you separate fact from fiction in the selection process?

We know it doesn’t cost much for a startup office cleaning company to get into the business and say they offer commercial office cleaning services.  Because of this, hundreds of new cleaning companies claim to offer “professional” commercial janitorial services.  That’s nice for them, but you need a reliable commercial office cleaning company that can deliver a high standard of cleaning consistently and reliably.

A fly-by-night operation can cause big problems for you in terms of safety, security and cost management.  They are often willing to provide a low bid and even work hard to fulfill your requirements.  But you don’t get experience and expertise overnight.  It takes time to learn how to do the job right.

The problem is, these same people are willing to stretch the truth and even fabricate “facts” in order to get the contract…potentially creating big problems for you and your company.

Cutting Through The Hype Of A Commercial Office Cleaning Company In The Bidding Process

So, what do you look for, so you can tell the difference between a legitimate, professional commercial office cleaning company and one that is going to cause problems for you?  Here are some simple questions to ask yourself:

  1. Does the prospective commercial office cleaning company have references from companies similar to yours from the past and currently active? If a company is used to smaller contracts, they will not know what to do in your company.  If they are used to larger contracts, they may not give enough importance to your company to provide a good service.
  2. Does their quote provide enough details to show they understand the expenses they are going to encounter in providing commercial cleaning services for your facility?
  3. Did they clearly show how they came up with the price? If they didn’t, are they going to surprise you with additional costs after they get started and realize they didn’t consider everything in their quote?
  4. Does the potential commercial cleaning services screen their employees on a regular basis for drugs and security issues? Are their security clearance papers up-to-date?
  5. Take time to meet the person who is actually going to oversee work in your facility and interview him / her.
  6. Does the commercial janitorial services company have at least five million dollar umbrella insurance to cover any excessive claims?
  7. Do they have documents they use for training that they can show you? If they are a small commercial office cleaning company, they won’t have the policies, procedures and training systems in place to be able to provide competent cleaning personnel on an ongoing basis.  Plus, the level of cleaning you get will not be consistent and is cause many headaches for you in terms of complaints from your staff or customers.
  8. Does a human being answer the phone when you call their office? Having a human being answer the phone can be an indicator that the company will take the time to address your needs quickly and efficiently instead of resorting to bureaucracy when you want to get something done.
  9. Are their safety training systems documented?

Asking these questions will help you get insight into whether or not you are dealing with an established, professional commercial office cleaning company.

Evergreen Building Maintenance has been in the commercial cleaning business for over 30 years.  They have seen many fly-by-night operators come and go…and in many cases, they have been brought in to clean up the mess created by unprofessional operators.

Call now for a quote for professional, commercial office cleaning company services: 1-855-824-8450 or 250-869-5165.

Quality commercial cleaning in the break room

Quality Commercial Cleaning Plays A Big Role In Keeping Your Break Room in Order

/in , , , , , ,

Many offices have a break room or a kitchen where employees and staff can heat their food up and eat lunch together. In modern offices, they can even consist of fun activities like pool tables and games. These spaces are so important to have a break from your desk, reflect on your day and catch up with other people in the office. An office’s break room, however, requires frequent and regular maintenance and cleaning due to the high volume of people traffic. Here are some important considerations to help keep your break room in order.

 

Maintaining food debris

Food debris can cause a huge mess if it isn’t properly cleaned in an office. If your office has carpeting, this can also be a breeding ground for germs and debris build-up. In the break room, it’s important to have a designated area for food that is kept clean at all times. This area should also have towels, paper towels, sponges, and soap and sanitization products to encourage people to clean up after themselves.

For those who choose to eat at their desks, include an area in the office where people can have access to items to clean up their desks and sanitize their hands and surrounding areas. This will ensure that there is always a strong standard of cleanliness in all areas of the office where food may be consumed.

 

Sanitization

Sanitization is also important for break rooms and lunch areas. The kitchen area is one of the number one areas where germs can spread quickly. If somebody, for instance, is carrying a cold virus but has not yet felt its symptoms and touches let’s say, a coffee maker, this virus could spread easily to other people.

How to remedy this: Ensure that areas are sanitized frequently by a professional quality commercial cleaning company. A regular and thorough sanitization process can make a huge difference to the spread of germs. Meanwhile, encourage your employees to sanitize their hands frequently even if they aren’t sick!

Could your office use some better quality commercial cleaning practices? Get in touch with us today to talk about scheduling regular cleaning and maintenance initiatives for your business!