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Commercial cleaning services company

Should You Be Concerned If Your Commercial Cleaning Services Company Is Slow In Getting Back to You?

Hiring a reliable commercial cleaning services company is a bottom line issue.

When you hire a commercial janitorial company you expect they will do a good job consistently and without the need for supervision by you.

Commercial cleaning is a specialization.  A “professional” commercial cleaning services company means they know what they are doing.  On the other hand, especially when you are just getting started, they may miss some things from time to time.  That’s where it’s important to have feedback systems in place.

When you do an inspection of the commercial janitorial company’s work you may find some things that need improvement…so you send an email to your contact in the company.  What does it mean if they don’t get back to you right away?

It may mean nothing.  Maybe they just missed your email or were a little delayed in responding.  On the other hand, if this happens over and over again, I bet you are also getting substandard cleaning in your facility.

While not responding right away may not be a “sign” of poor work, it is certainly not a “sign” of a company that is on the ball.  Sometimes, a larger company will have a janitorial team and team manager and it may take a little time to get the message from the office to the manager.

On the other hand, if the janitorial cleaning company really is “professional”, then you should have a direct line to the cleaning team manager that is in charge of your facility.

If your commercial cleaning services company continues to be unresponsive or slow in responding, it might be a good idea to start looking for a replacement.

Unresponsiveness means the facility is likely not being cleaned to your standards and they are not willing to bring up their standards to meet your requirements.

Sure, mistakes happen, issues come up but if your commercial janitorial services company isn’t rectifying them quickly, your building maintenance will suffer.

This puts you in the unenviable position of either learning to live with substandard janitorial services or micromanaging your janitorial company’s people.

Why You Shouldn’t Accept Substandard Commercial Janitorial Services

A good office or company ensures that workplace is comfortable, especially if there is lots of pressure to deal with or if your business involves countless transactions.

Clean Offices Are More Inviting To Customers

If your office is dirty, disorganized, or always short on paper towels in the bathroom it doesn’t leave a good impression in your customers.

More Customers Are Likely To Visit A Sparkling Clean Environment

People equate the way your business operates with the way the office looks. If your facility is shiny clean, bathrooms are sanitary and well-stocked with paper towels and soap, if the building looks organized, and running efficiently…they will think that your company is also organized, efficient

Clean Offices Need Fewer Equipment Replacements

Having a lot of dust in the air can actually make your electronic equipment wear down faster.  Computers, printers and other electronic equipment is likely to last longer.

Janitorial Services Clean Offices Are Productive Offices

Many studies have proven that people are more productive in a clean environment.  They work better and focus better if the environment is orderly and clutter-free.  When an office is clean and tidy there is less stress in the office.  It is much easier for employees to focus on what they need to be doing.    [[[[  ]]]]

A Reliable Commercial Cleaning Services Company Affects Your Bottom Line

You’ll earn more revenue by attracting more customers; you’ll spend less by extending the life of your equipment, and your team will work more efficiently in a clean environment.

Call now for a quote from a professional commercial cleaning services company: 1-855-824-8450 or 250-869-5165

We promise our Kelowna commercial cleaning manager will get back to you promptly!

Commercial janitorial companies White Rock, Chilliwack, Abbotsford, BC

Advantages Of Working With A Commercial Janitorial Company With A Large Menu Of Services

A commercial janitorial company can only offer services based on the resources it has access to.  Resources can mean the number of employees available at any given time, their training level, specialized equipment, security clearance and more.

Most commercial cleaning companies only offer basic services for their clients.  If you have additional requirements you will have to send out an RFP, make phone calls, get quotes from several places, compare quotes and hopefully select the right company for the job.

As a facility manager you have a lot of responsibilities.  Any time you put into sourcing services means taking away time from something else.  Why not consider hiring one company that you know has a large variety of clients and all the in-house expertise you would ever need?

You already know that they provide a high standard of service and their prices are reasonable.  Anytime you need a non-basic service you can simply add that task to their weekly, monthly or daily duties.

Think of all the time and trouble you will save.  A large commercial janitorial services company with a variety of clients will have specialized, trained employees for anything you want to have done.  They will also have the right equipment to for the job.  If your task involves security clearance, they will have that also…already in place, without delay!

Having a working relationship with someone you trust goes a long way toward saving money, preventing accidents and most of all, your peace of mind.  You know the work will get done, on time, on budget and to a high standard.

Commercial Janitorial Company Services You Don’t Need Every Day Can Include:

  • Professional window cleaning
  • Floor stripping and waxing
  • Steam cleaning of carpets
  • Steam extraction upholstery cleaning
  • Stain removal
  • Snow removal
  • Ice removal
  • Parking lot litter removal and sweeping
  • Extra staff for emergency situations
  • Polishing stainless steel and metal surfaces
  • Cold and hot pressure washing
  • HVAC repair
  • Light construction jobs
  • Handyman services
  • Preventive maintenance

Evergreen Building Maintenance has over 30 years’ commercial janitorial services experience working with all kinds of businesses, both large and small.  Our clients include individual offices as well as entire office towers.  We serve individual retail shops as well as large shopping centres with hundreds of stores.  From the point of view of security clearance, our cleaning teams work in police stations, banks and government offices that require strict security certifications.

If you have an emergency situation, as our client, we will make sure you have enough cleaning staff available to handle any unforeseen circumstances.  On the other hand, if you have a special event coming up, we can easily provide extra staff for any time of day or night.

You can count on us to have the specific expertise you need, in-house.  You won’t have to spend your valuable time running around getting quotes.

Call now for a commercial cleaning quote from a company that offers a high standard of basic cleaning PLUS any other janitorial services you might need: 1-855-824-8450 or 250-869-5165.

Kelowna Janitorial Services – We Offer A Large Menu Of Services For Your Convenience!

Commercial office cleaning company contracts 18 story office tower

How to See Through The Hype And Hire A Reliable Commercial Office Cleaning Company

How Not To Hire The Wrong Commercial Office Cleaning Company

You want to hire the best commercial cleaning service, but how do you separate fact from fiction in the selection process?

We know it doesn’t cost much for a startup office cleaning company to get into the business and say they offer commercial office cleaning services.  Because of this, hundreds of new cleaning companies claim to offer “professional” commercial janitorial services.  That’s nice for them, but you need a reliable commercial office cleaning company that can deliver a high standard of cleaning consistently and reliably.

A fly-by-night operation can cause big problems for you in terms of safety, security and cost management.  They are often willing to provide a low bid and even work hard to fulfill your requirements.  But you don’t get experience and expertise overnight.  It takes time to learn how to do the job right.

The problem is, these same people are willing to stretch the truth and even fabricate “facts” in order to get the contract…potentially creating big problems for you and your company.

Cutting Through The Hype Of A Commercial Office Cleaning Company In The Bidding Process

So, what do you look for, so you can tell the difference between a legitimate, professional commercial office cleaning company and one that is going to cause problems for you?  Here are some simple questions to ask yourself:

  1. Does the prospective commercial office cleaning company have references from companies similar to yours from the past and currently active? If a company is used to smaller contracts, they will not know what to do in your company.  If they are used to larger contracts, they may not give enough importance to your company to provide a good service.
  2. Does their quote provide enough details to show they understand the expenses they are going to encounter in providing commercial cleaning services for your facility?
  3. Did they clearly show how they came up with the price? If they didn’t, are they going to surprise you with additional costs after they get started and realize they didn’t consider everything in their quote?
  4. Does the potential commercial cleaning services screen their employees on a regular basis for drugs and security issues? Are their security clearance papers up-to-date?
  5. Take time to meet the person who is actually going to oversee work in your facility and interview him / her.
  6. Does the commercial janitorial services company have at least five million dollar umbrella insurance to cover any excessive claims?
  7. Do they have documents they use for training that they can show you? If they are a small commercial office cleaning company, they won’t have the policies, procedures and training systems in place to be able to provide competent cleaning personnel on an ongoing basis.  Plus, the level of cleaning you get will not be consistent and is cause many headaches for you in terms of complaints from your staff or customers.
  8. Does a human being answer the phone when you call their office? Having a human being answer the phone can be an indicator that the company will take the time to address your needs quickly and efficiently instead of resorting to bureaucracy when you want to get something done.
  9. Are their safety training systems documented?

Asking these questions will help you get insight into whether or not you are dealing with an established, professional commercial office cleaning company.

Evergreen Building Maintenance has been in the commercial cleaning business for over 30 years.  They have seen many fly-by-night operators come and go…and in many cases, they have been brought in to clean up the mess created by unprofessional operators.

Call now for a quote for professional, commercial office cleaning company services: 1-855-824-8450 or 250-869-5165.

Heavy traffic, especially in bad weather presents unique challenges for retail store cleaning janitorial service

How To Know If Your Janitorial Cleaning Services Company Can Deliver A Quality Service

It is better to somehow figure out if you are hiring the right commercial cleaning company before you sign the contract.  Here are some ways you can screen out the janitorial sservices cleaning companies that don’t have the experience and expertise to handle the job.

Does Your Janitorial Cleaning Services Company Offer A Clear, Detailed, Transparent Quote?

Are there signs of integrity – upfront? If a janitorial company just gives you a round number for a quote, do they really know what they are quoting?  How will you be able to compare their quote with other quotes you may be getting?  If a janitorial services company does not give you a detailed pricing quote, you should consider that they are not being totally up front with you.

On the other hand, when a commercial janitorial service does give you a detailed cleaning quote with meaningful, transparent breakdowns of their pricing they are saying they have confidence in their ability to deliver what they promise.  Since you have detailed breakdowns of what they will do you have the ability to hold them accountable.  Many companies that don’t have enough experience to handle the job will provide you with a quote, but only a true professional will know the details of what they are getting into.

Look for a commercial janitorial services company that has the proven experience to provide the quality you need to deliver to your staff, tenants, and management.  Only an experienced company can deliver a clearly outlined, detailed, meaningful janitorial services quote.

Do They Have A High Number Of Long-Term Commercial Cleaning Employees?

When a commercial janitorial service company has a high turnover of employees it can increase your costs and even put your security at risk.  If you keep seeing new faces access your facility, how can you keep track of who is actually supposed to be there?

New people need to be trained to do their job quickly and efficiently.  A large turnover of employees means a lot of the time that they should be doing their job is spent learning the ropes.  They spend more time doing the work, making mistakes and missing things, then going back to do it again.  This increases costs for your janitorial cleaning services company…which in turn, increases your costs.  Excessive turnover can reduce the value that you are getting from your commercial cleaning company.

When your janitorial company has a consistent set of employees cleaning your building they get used to their responsibilities and do a more thorough job in less time.  Things don’t get damaged and fewer materials are wasted.

Look for a commercial janitorial services company that can provide cleaning staff that sticks around for the long term.

Commercial Janitorial Company Industry Certifications

Commercial cleaning services certifications mean the company has met a stringent set of requirements that is required to provide a high level of janitorial cleaning services.

When selecting a commercial cleaning company, make sure they have the certifications required to do all the things they will need to do in your facility.

Evergreen Building Maintenance is proud to have qualified for the following certifications:

  • IICRC Carpet Cleaning Certification – The IICRC certifies and develops certifications and standards for inspection, cleaning, and restoration.
  • Ultra-Chem Carpet Cleaning Certification – The CRI Seal of Approval program identifies effective carpet cleaning solutions and equipment that clean carpet right the first time and protect a facility’s carpet investment.
  • Building Service Worker Certificate – The course uses a combination of classroom instruction and practical hands-on experience to train students in:
    Developing Professional Skills
    Chemistry of Cleaning
    General Cleaning
    Carpet and Upholstery Cleaning
    Complete Floor Care
    Special Area and Project Cleaning
    Industrial Kitchen Cleaning
  • Workplace Hazardous Materials Information (WHMIS) Certification – This program provides the working knowledge required to qualify as a building service worker.
  • Green Seal Certification – Green Seal provides science-based environmental certification standards that are credible, transparent and essential to helping manufacturers, purchasers and consumers make responsible choices that positively impact business behavior and improve quality of life.

Call now for a free, confidential quote:   1-855-824-8450 or 250-869-5165.

Kelowna Janitorial Services – We Deliver Consistent, Quality Service. Ask Our Clients – Lots Of References Provided!

Morning Or Evening Office Cleaning – What’s Best?

Your employees spend a lot of time at the office.  Clients come and go, there are meetings, food, lots of things going on that can create an unsanitary situation at work.

In order for people to feel comfortable at work you need to have a clean place.  But when is the best time to bring in the commercial cleaning staff?

The first thing you need to decide is if you need daily, weekly or just monthly cleaning.  It’s not so much a matter of budget, but it’s more about what’s needed to make your working space comfortable.  An unclean office can become a source of stress.  Nobody needs that.

Maybe in your office there are certain areas that need cleaning daily and other areas where once a month would be ok.

The other thing to consider is if people often end up working late, at the office.  If that’s the case, is it ok to have commercial janitorial staff come in at the end of the day?  Or, will it be too much of a disturbance for employees that have already put in a long, hard day.

Cleaning equipment can be quite noisy, so if the type of work people end up doing late in the evening or night requires concentration, then maybe it’s not good to disturb them?

The morning can be a good time to bring in the cleaning crews if people come in at a consistent time and things are generally a little slow in the mornings.  You don’t want cleaning crew getting in the way of clients or staff frantically scrambling to meet deadlines.

Another thing to consider is if people in your office often have client or other meetings at night time and the office needs to look clean first thing in the morning.

All things considered, it’s important to have a clean working environment.  Your circumstances would determine whether you should have a commercial cleaning crew come in in the morning or evening.

Evergreen maintenance has crews that can do the job at any time of day or night.  If you have a special event happening at your office and need us to come in extra, we can do that too.

Give us a call for a free quote.  All our services are 100 percent guaranteed.