Case Study: Kelowna Police Services
Secured. Staffed. Always on Site.
How Evergreen Delivered 7-Day, High-Security Cleaning for the Kelowna Police Services Building
How We Stepped In
When the City of Kelowna opened its new Police Services Building, they knew what was at stake.
This wasn’t a typical janitorial contract. It required 100,000 square feet of secure, 7-day cleaning, including high-risk areas like holding cells, evidence rooms, and public intake zones.
To qualify, vendors needed RCMP Reliability security-cleared staff, a process that takes 3 to 6 months to complete.
Evergreen’s Kelowna team was one of the few companies that could step in immediately and stay consistent long-term.
At a Glance
Client: City of Kelowna – Police Services Building
Location: Kelowna, British Columbia
Scope: Full-service janitorial for a high-security municipal police facility
Goal: Provide 7-day secure cleaning with RCMP-cleared staff and a sustainable long-term service plan
Result: Seamless coverage, consistent quality, and four years of low-issue, high-standard performance
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The Challenge: High Security. High Expectations. Zero Margin for Error.
The City of Kelowna was clear: only contractors with verified RCMP Reliability clearance could qualify for this work. Why? Because this new police services facility included:
- Holding cells
- Interview rooms
- Shared public spaces
- Secure staff areas
- Evidence and operations zones
Missed protocols weren’t an option. The City needed a team who could start immediately and grow with the building over time. They also wanted:
- A supervisor on-site regularly
- Backup staff with security clearance for coverage
- Reliable supply restocking
- Project work handled without escorted supervision
- Daily visibility and a responsive communication loop
They weren’t looking for the cheapest option. They were looking for a proven, process-driven team with experience in secure municipal environments.
The Solution: Cleared Staff. Consistent Oversight. Built-In Accountability.
Evergreen stepped in with a team already prepared and a supervisor with experience in complex security environments.
The Results: A 100,000 Sq. Ft. Facility with Zero Gaps in Service
Over four years of uninterrupted service, Evergreen became more than a contractor; we became an extension of Kelowna’s police operations. Here’s what changed:
Built for Municipal Contracts. Ready for Secure Facilities.
Whether it’s a police detachment, corrections facility, or government building, cleaning secure environments takes more than mops and checklists. You need:
- Cleared staff
- Clear systems
- On-site leadership
- And a partner who takes ownership, not shortcuts
Evergreen brings over 40 years of experience and a proven track record with government facilities across Western Canada.
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