Case Study: Mission Super Wash

First Impressions Drive Revenue

How Evergreen Helped Superwash on Mission in Kelowna Stay Clean, Safe, and Customer-Focused, Every Single Day

How We Stepped In

A car wash is only as clean as the property around it.
If the lot looks messy, the equipment feels neglected, or the vacuum area smells like mildew, people leave.

Superwash on Mission in Kelowna knew this wasn’t just about soap and water. It was about trust. And trust starts the moment a customer pulls up. 

Cleanliness isn’t just operational. It’s strategic.

They wanted to get ahead of the problems before they showed up, no more scrambling to pick up trash before a rush, no more hoping the place looked clean enough to match the brand they worked so hard to build.

So they called Evergreen. And we showed up with more than brooms; we showed up with a plan.

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At a Glance

Client: Superwash on Mission
Location: Kelowna, British Columbia
Scope: Full-service janitorial and outdoor maintenance for a busy car wash site
Goal: Present a consistently clean and professional image that matches the quality of the wash
Result: Better curb appeal, reduced hazards, happier customers—and fewer operational headaches for staff

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The Challenge: Clean Is the Brand

Superwash on Mission has a prime location in a busy part of Kelowna. High traffic. High visibility. Which means higher expectations. But that visibility cuts both ways.

If the vacuum stalls are dusty, if litter’s blowing around, if water pools on walkways—that customer driving by doesn’t turn in. They turn away. The challenge wasn’t that the wash wasn’t performing.

The challenge was everything else:

  • Outdoor debris collecting near entrances and curbs
  • Dust, pollen, and vehicle grime dulling the concrete and signage
  • High-use touchpoints (kiosks, garbage bins, vacuums) getting grungy fast
  • Staff wasting time trying to stay on top of it all between rushes
  • Safety risks from water and chemical runoff near walkways

They didn’t need spot cleans. They needed consistency. A process. A system. A crew that showed up and handled it, before the customer ever noticed something was off.

The Solution: Smart Maintenance That Supports the Customer Journey

Evergreen didn’t just send in a cleaner. We deployed a site strategy built around visibility, flow, and impact.

We worked with Superwash to identify key zones, the places where customers pause, park, or pass through,  and made those the focus of daily, weekly, and monthly upkeep.

Here’s what that looked like:

We power-washed the entrance lanes, concrete pads, bay walls, and high-splash areas on a regular schedule. That kept the site looking fresh and prevented grime from building up over time.

Result: Cleaner curb appeal and less wear on surfaces.

Payment screens, vacuum handles, trash bins, these are the touchpoints customers interact with. We kept them spotless and dry to reduce bacteria buildup and boost confidence.

Result: Better customer experience and fewer complaints.

Leaves, wrappers, and random debris don’t wait for scheduled cleans. Our crews performed consistent walkthroughs to catch these small messes fast.

Result: No more trash blowing across the lot or pooling near curbs.

We monitored wet zones and cleaned up around self-serve areas where runoff or chemicals could create hazards. This helped reduce slip risks and protected both customers and staff.

Result: Safer foot traffic, fewer liability concerns.

People judge what they see. We made sure the windows, signs, and brand visuals stayed clear and presentable from the road and at the point of sale.

Result: Stronger brand presence and more drive-ins.

The Results: A Cleaner Property That Customers Actually Noticed

Evergreen didn’t just check boxes. We delivered results that Superwash staff could feel and customers could see. From week one, the feedback loop changed. Fewer complaints. More compliments. Better flow. A facility that matched the brand promise.

People don’t pull into places that look dirty. It’s subconscious. A dusty lot, muddy curbs, or water streaks on the signage create hesitation. With Evergreen on-site regularly, the lot stayed polished and the windows crystal clear.
That matters. Especially on Mission Road, where drivers have options. Looking clean from the curb gave Superwash a visual edge, one that turned into real traffic.

Water, soaps, and chemicals aren’t just messy, they’re risky. Evergreen’s daily monitoring of walkways and self-serve bays meant faster cleanup of wet zones and faster response to pooling around drains or vacuums.

That meant fewer safety complaints, a safer customer experience, and less stress for the site manager. The liability exposure dropped and so did the risk of PR nightmares from customer slips.

Superwash employees no longer had to “quick clean” the front lot before opening or rush to handle trash mid-shift. They could focus on greeting customers, checking machines, and delivering a top-tier wash experience.

Clean surroundings reinforced professional pride and reduced the burnout that often comes with working in a high-volume, low-support space.

The signage promised a clean, professional wash. Evergreen made sure every detail, from the kiosk screen to the vacuum hose, delivered on that promise.

When the facility matches the branding, customer confidence increases. That’s what keeps people coming back.

The Takeaway: Your Reputation Starts Before the Wash Even Begins

Most car wash owners obsess over their wash quality and ignore the space surrounding it. That’s a mistake.

Your parking lot is your first impression.
Your kiosk is your handshake.
Your trash bins and windows? They’re your credibility.

If those touchpoints feel clean, customers feel safe.
If they feel safe, they’re more likely to trust your wash and more likely to return.

Superwash on Mission knew this. And with Evergreen in place, they didn’t just maintain appearances. They built trust at every stage of the customer journey.

That’s what separates good car washes from great ones.

Stop Cleaning Up After Problems. Start Leading With Clean.

At Evergreen, we don’t wait for messes to show up. We prevent them.

We don’t just mop. We manage.
We don’t just respond. We plan.
We don’t just clean. We protect your reputation.

If you run a car wash, or any high-traffic, customer-facing business, your property is more than a workspace. It’s part of your product. And it deserves the same level of attention.

We help you stay spotless, safe, and customer-ready. Without the headaches. Without the high overhead. 

Ready to Raise the Bar?

Let’s talk about a cleaning strategy that actually supports your business.

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