Case Study: Vernon RCMP

From Missed Requirements to Mission-Ready Cleaning

How Evergreen Stepped In and Stepped Up for the Vernon RCMP Detachment

How We Stepped In

When the City of Vernon awarded its RCMP janitorial contract, they expected compliance, professionalism, and secure service from day one.

What they got instead was a vendor who couldn’t meet security clearance requirements and left the city scrambling to find a team that could.

That’s where Evergreen’s Vernon team came in.

We didn’t just fill a gap. We brought a proven process, cleared personnel, and a structure that’s kept operations running smoothly for over five years.

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At a Glance

Client: Vernon RCMP Detachment
Location: Vernon, British Columbia
Scope: Full custodial services for multiple secure police facilities
Goal: Replace an underperforming vendor with a team that meets high-security and cleanliness standards
Result: Seamless service transition, improved communication, and over five years of reliable, security-cleared cleaning

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The Challenge: A Contract That Needed Immediate Recovery

The City of Vernon needed RCMP facilities cleaned seven days a week by staff with valid enhanced security clearance. But the initial vendor couldn’t deliver. No clearance. No backup plan. No long-term solution.

With a main detachment, annex, and community services building on the line, the city couldn’t afford delays or mistakes. They needed a cleaning company that could hit the ground running and stay compliant every step of the way.

Here’s what wasn’t working:

  • Inadequate staffing with required clearance
  • Gaps in daily cleaning and supply delivery
  • No accountability structure in place
  • Zero backup for specialty project work
  • Frustrated staff and inconsistent service

This wasn’t a simple janitorial fix; it was a performance and trust issue. The City turned to the next-highest rated proponent: Evergreen.

The Solution: A Secure, Structured Cleaning System

Evergreen moved fast. Within days, we reassigned two fully security-cleared team members from nearby municipalities to restore compliance and get cleaning operations back on track. But speed wasn’t enough. This contract needed structure, so that every site, every day, ran without issues. Here’s how we made it work:

Every facility had different needs. We hired and trained site-specific staff who understood the layout, workflow, and expectations for each location from the main detachment to the annex and community services office.

We appointed Michael Amouei (Operations Manager) and MJ Rasel (Working Supervisor) to oversee the contract, provide quality control, and keep communication clear between teams and the City.

To make sure nothing slipped, we introduced weekly audits with documented checklists. These kept standards high and gave the City full visibility into performance.

No more last-minute supply issues. A dedicated delivery schedule ensured all products were stocked and ready week after week.

From carpet cleaning and floor waxing to window cleaning and biohazard response, our cleared specialty crew handled all extra work without delay or disruption.

This wasn’t just about patching a broken contract. It was about putting systems in place that would hold up long-term and they have.

The Results: A Secure Contract That Finally Delivered

Since Evergreen took over, the City of Vernon has seen a complete turnaround, not just in daily cleanliness, but in how the contract is managed and supported.

What started as a recovery mission became a long-term success story. Over five years later, the Vernon RCMP Detachment continues to rely on Evergreen for reliable, secure, and professional custodial service. Here’s what changed:

Every team member working in Vernon RCMP facilities had verified security clearance. The City no longer had to worry about who was onsite or whether protocols were being followed.

From restrooms to holding areas, floors to administrative offices, each space received dependable, high-quality cleaning on schedule, every single day.

With local leadership in place and weekly check-ins, any issues were addressed before they could escalate. The City had full confidence in Evergreen’s ability to act fast and stay ahead.

Instead of hiring multiple vendors, the City relied on Evergreen’s security-cleared crews to handle all deep cleaning and project work, floor care, carpet extraction, high dusting, and more, on demand and without delay.

With clear communication, consistent service, and a structured support system in place, the City of Vernon stopped managing the contract and started trusting it.

A cleaner, safer, and more efficient environment across all RCMP facilities, backed by a janitorial partner that’s proven, prepared, and always ready to deliver.

Built for High-Security, High-Stakes Environments

Government and law enforcement buildings come with added pressure. You’re dealing with public safety, sensitive data, and strict oversight. You don’t have time to babysit your cleaning team. You need a partner that gets it right, quietly, consistently, and by the book. Evergreen brings decades of experience, a cleared and trained workforce, and built-in systems for compliance, communication, and scale.

Let’s Talk! Need a cleaning team that can meet your standards and exceed your expectations?

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