A commercial cleaning company normally does not get involved in the overall building maintenance of a facility.

But whether your business caters to students in a dorm, office employees, patients in a medical facility, or travelers and guests in a hotel they will form an overall opinion about your company based on their experience of the physical aspects of the facility.

Initially, your customers expect quick and hassle-free parking.  When they enter the building they expect a clean, comfortable, and well-functioning building.  If they don’t get that, their attitude changes.

It’s important to make sure your building maintenance staff is trained to improve customer attitudes and provide great experiences for a long-lasting, positive impression of your company and facility.

When this occurs, they will leave with a positive experience. Read more